Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not cover the return shipping for change of mind. 

All returns will be processed individually, contact us at admin@lapmap.com.au and we'll be happy to help. Please note that returns for Change of mind will incur a restocking fee of 15% of the sale price of the item and the customer is to provide return shipping cost to our depot location.

You can always contact us for any return question at admin@lapmap.com.au.

Damages and issues
Please inspect your order once received and contact us within 24hrs  if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded 85% on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@lapmap.com.au.