Shipping policy
Shipping Costs:
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Shipping costs are calculated at checkout based on your order weight, destination, and chosen shipping method.
Free Shipping:
- Free shipping is available on orders when shipping to Australian metropolitan areas.
Processing Times:
- Due to our current remote location orders are typically processed and shipped within 2-4 business days.
- During peak seasons or for large orders, processing times may be slightly extended.
- You will receive a notification with tracking information once your order ships.
Shipping Methods:
- We offer standard and express shipping options through reputable carriers like Australia Post.
- Standard shipping typically takes 4-12 business days for delivery within Australia.
- Express shippingtypically takes 3-7 business days for delivery within Australia.
International Shipping:
- Currently we do not offer any shipping internationally until we get a grasp on how everything works, however we do aim to ship internationally Asap
Tracking Your Order:
- You will receive a shipping confirmation email with tracking information once your order ships.
- You can track your order directly on the carrier's website using the provided tracking number.
Lost or Damaged Packages:
- In the rare case that your Lapmap is lost or damaged during shipping, please contact us immediately via email admin@lapmap.com.au
- We will work with the carrier to locate your package or arrange for a replacement.
Returns and Exchanges:
- Please see our separate Returns and Exchanges Policy for information on how to return or exchange your Lapmap.
By placing an order with Lapmap, you agree to the terms of this Shipping Policy.
We strive to provide excellent customer service and ensure your Lapmap arrives safely and on time. If you have any questions about our shipping policy, please don't hesitate to contact us.